Last updated: 14 August 2026

Welcome to the Celestia Crystals GB website. By accessing or using our website, you agree to comply with these Terms of Use. Please read them carefully before using the website or placing an order.

If you do not agree to these terms, please do not use our website.

1. About us

This website is operated by Celestia Crystals GB.

Email: [your email address]
Business address: [your business address, if applicable]

Celestia Crystals GB sells crystal jewellery, crystals, incense and spiritual and complementary products through our website and other sales channels.

2. Using our website

You agree to use our website only for lawful purposes and in a way that does not:

Breach any applicable laws or regulations
Attempt to gain unauthorised access to our website or systems
Introduce viruses, malware or other harmful material
Interfere with the operation or security of our website
Use our website to commit fraud or other unlawful activity
Copy, reproduce or misuse our website content without permission

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms of Use have been breached.

3. Website content

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, product descriptions, photographs, colours, dimensions and other information are provided for general information and may vary slightly from the physical product.

Crystals and natural stones are unique materials. Variations in colour, pattern, inclusions, markings, shape and size are natural characteristics and should not necessarily be considered faults.

We reserve the right to correct errors, inaccuracies or omissions on the website, including pricing and product information, at any time.

4. Product information and spiritual properties

Information provided about crystals, gemstones, incense and other spiritual products is intended for general informational and spiritual purposes only.

Any descriptions of the traditional, spiritual, symbolic or metaphysical properties associated with crystals or other products represent commonly held beliefs and traditions. They are not intended to make medical, therapeutic or scientific claims.

Our products should not be used as a substitute for professional medical, psychological or other healthcare advice.

If you have a medical condition or concerns about your health, you should seek advice from an appropriately qualified healthcare professional.

5. Product availability

All products are subject to availability.

As many of our products are handmade or contain natural materials, individual items may vary slightly from photographs or descriptions.

We reserve the right to discontinue products or change product availability without notice.

If you place an order for a product that subsequently becomes unavailable, we will contact you and arrange an appropriate refund where necessary.

6. Prices and payment

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

We take reasonable care to ensure that prices are accurate. However, if we discover a genuine pricing error, we reserve the right to correct it.

Payment must be successfully received before an order is dispatched.

Available payment methods will be displayed during the checkout process.

7. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected by you.

You will receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract between you and Celestia Crystals GB is formed when we confirm that your order has been accepted and the goods are being processed for dispatch.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

A product is unavailable
There has been an obvious pricing or description error
We suspect fraudulent or unlawful activity
We are unable to deliver to the address provided

If we cancel an order after payment has been taken, we will arrange a full refund.

8. Delivery

Delivery arrangements, estimated delivery times and delivery charges are explained in our Shipping & Delivery Policy. You can view the full policy here.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Please ensure that the delivery information provided when placing your order is accurate.

9. Returns and refunds

Our Returns & Refunds Policy explains your rights regarding cancellations, returns, refunds, faulty goods and damaged goods.

Nothing in these Terms of Use limits or removes your statutory rights as a consumer. Please find the full policy here.

10. Intellectual property

Unless otherwise stated, all content on this website belongs to or is licensed to Celestia Crystals GB.

This includes, but is not limited to:

Website text
Product descriptions
Photographs
Graphics
Logos
Branding
Designs
Marketing materials

You may view and use the website for your own personal and non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

11. User-generated content

If you submit content to us, such as reviews, photographs, testimonials or comments, you confirm that:

You have the right to provide the content
The content does not infringe another person's intellectual property or privacy rights
The content is not unlawful, abusive, threatening, defamatory or otherwise inappropriate

By submitting content to us, you give Celestia Crystals GB permission to use, reproduce and display that content for legitimate business and marketing purposes, including on our website and social media channels.

We reserve the right to remove user-generated content that we consider inappropriate or that breaches these Terms of Use.

12. Links to other websites

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and information only.

We are not responsible for the content, security, privacy practices, availability or accuracy of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

13. Website availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational purposes.

We will not be responsible for losses caused by circumstances beyond our reasonable control.

14. Limitation of liability

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to this, Celestia Crystals GB will not be responsible for losses that are not reasonably foreseeable or that arise from your misuse of the website or products.

Nothing in these Terms affects your statutory rights as a consumer.

15. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy and understand how your information may be processed.

16. Changes to these Terms

We may update these Terms of Use from time to time to reflect changes to our website, business, products or legal requirements.

Any updated terms will be published on this page and the “Last updated” date will be amended.

Your continued use of the website after changes have been published means that the updated terms will apply to your future use of the website.

17. Governing law

These Terms of Use and your use of our website are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or your use of the website will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer protection law provides otherwise.

18. Contact us

If you have any questions about these Terms of Use, please contact us:

Celestia Crystals GB
Email: celestiacrystals@outlook.com