Last updated: 14 August 2026

Celestia Crystals GB(“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights in relation to your personal data. This policy applies to information collected through our website, when you contact us, and when you purchase products from us.

1. What data we collect and how we use it

Depending on how you interact with us, we may collect some or all of the following information:

Your name
Email address
Telephone number, where provided
Billing and delivery address
Order and purchase information
Information you provide when contacting us
Information relating to returns, refunds or customer service enquiries
Website usage information, such as IP address, browser type and pages visited, where collected through cookies or similar technologies

We use this information only where we have a lawful reason to do so, including to:

Process and fulfil your orders
Arrange delivery of products
Process payments and refunds
Respond to enquiries and provide customer service
Deal with returns, complaints and other customer requests
Keep appropriate records for accounting, tax and legal purposes
Improve our website, products and services
Detect and prevent fraud or misuse of our website
Send marketing communications where you have given appropriate consent

We will not sell, rent or otherwise trade your personal information to third parties.

Where we use third-party services to operate our business, such as payment providers, website hosting providers, delivery companies or email services, they may process relevant personal information on our behalf where necessary to provide their services.

2. How we collect your information

We may collect personal information when you:

Place an order through our website
Create or use an account, where applicable
Subscribe to our mailing list
Contact us by email, contact form, social media or another communication method
Request information about our products
Enter a competition or promotion
Use or browse our website

Some information may also be collected automatically when you use our website, for example through cookies or similar technologies. Please see our Cookie Policy for further information where applicable.

3. Customer communication

If you contact us, we may retain your contact details and correspondence where reasonably necessary to respond to your enquiry, provide customer service, deal with a complaint or maintain appropriate business records.

We may contact you about an order or transaction you have made, for example to provide order confirmations, delivery information, updates, or information relating to a return or refund. These communications are necessary for us to provide the service you have requested.

We will only send marketing communications, such as newsletters or promotional emails, where we have a lawful basis to do so. Where consent is required, you can withdraw your consent at any time.

You can unsubscribe from marketing emails by using the unsubscribe link included in the relevant communication or by contacting us directly.

4. Data sharing

We may need to share relevant information with trusted third parties where this is necessary to operate our business or fulfil your order.

This may include:

Payment processing providers
Delivery and postal services
Website and hosting providers
Email and marketing service providers
Accounting or bookkeeping services
Professional advisers
Government, regulatory or law-enforcement authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

5. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Some information relating to purchases, payments and financial transactions may need to be retained for longer periods because we are required to comply with legal, accounting or tax obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

6. Redress and security information

We take reasonable and appropriate measures to protect your personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Where payment information is collected through our website, payment processing may be handled by a third-party payment provider. We do not ordinarily have access to your full payment card details.

While we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you believe that your personal information has been handled incorrectly, or you have a concern about how we have used your information, please contact us in the first instance so that we can investigate and attempt to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.

You can find further information about making a complaint on the ICO's website.

7. Your privacy rights

Under UK data protection law, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent to process your information
Request your information in a portable format where applicable

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise any of these rights, please contact us using the details below.

8. Child privacy

Our website and products are not specifically directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information without appropriate consent, please contact us. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

9. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand how visitors use the website and, where applicable, support marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Further information can be found in our Cookie Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

We recommend checking this page occasionally to ensure that you are aware of any changes.

11. Contact information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how your personal information is being used, please contact us:

Celestia Crystals GB
Email: celestiacrystals@outlook.com
Business address: 8 Atwater Grove, Lincoln, LN2 4SG

If you are not satisfied with our response, you may also contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection and information rights.