ORDERING
How do I place an order?
Simply browse our products, select the items you would like to purchase and add them to your basket. Once you are ready, proceed to checkout and follow the instructions to complete your order.
You will receive an order confirmation by email once your order has been placed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to make changes before your order is dispatched, but we cannot guarantee that this will always be possible.
If your order has already been dispatched, you will need to follow our returns process.
Are your products handmade?
Many of our jewellery pieces and products are handmade or assembled by us. Because of this, small variations between individual items are normal and are part of what makes each piece unique.
CRYSTALS & JEWELLERY
Are your crystals natural?
We offer a range of natural crystals and gemstones. Natural stones can vary considerably in colour, pattern, clarity, shape and inclusions. These natural variations are not considered faults and mean that every piece can be slightly different.
Will my crystal look exactly like the photograph?
Not necessarily. We make every effort to photograph and describe our products accurately, but colours can appear slightly different depending on lighting, photography and your device. Where a product is made using natural stones, the piece you receive may have different markings or patterns from the photograph.
What do the different crystals mean?
Many crystals have traditional spiritual, symbolic and metaphysical associations.
Our product descriptions explain some of the commonly associated properties and meanings of the stones we sell. These descriptions are provided for spiritual and informational purposes and are based on traditional beliefs rather than medical or scientific claims.
How should I care for my crystal jewellery?
Crystal jewellery should generally be treated with care. We recommend avoiding prolonged exposure to water, perfumes, lotions, chemicals and household cleaning products. Remove jewellery before bathing, swimming, exercising or sleeping where appropriate.
Some crystals are softer or more sensitive than others, so individual care requirements can vary.
Can I wear my crystal jewellery every day?
Many of our pieces can be worn regularly, but we recommend treating crystal jewellery carefully to help preserve both the stones and the jewellery components. All elastic bracelets should be rolled on and off to avoid over stressing the elastic. Sterling Silver products should be polished regularly to keep the shine, using a silver polish cloth. Avoid exposing your jewellery to excessive moisture, chemicals, perfumes and physical impact.
Are there any restrictions as to who should use your products?
We do not advise that any of out jewellery is worn by young children or pets, this is for general safety and to prevent choking on small parts. Additionally, any of our aromatherapy products should be kept out of the reach of children and pets at all times.
INCENSE & SPIRITUAL ACCESSORIES
Is your incense safe to use indoors?
Incense should always be burned responsibly in a suitable heat-resistant holder and in a well-ventilated area.
Never leave burning incense unattended and keep it away from children, pets, flammable materials and draughts.
Always follow any safety instructions supplied with the product.
Can I use your products for spiritual practices?
Our products are intended to complement your own spiritual practices and beliefs.
Any spiritual or metaphysical properties described on our website represent traditional or commonly held beliefs and are not intended as medical or therapeutic advice and are for entertainment purposes only. Always seek advice of a medical professional if needed.
DELIVERY
How will my order be delivered?
UK orders are sent using Evri or Royal Mail.
International orders are sent using Royal Mail International DDP (Delivered Duty Paid) where available.
Further information about delivery times, tracking and international orders can be found in our Shipping & Delivery Policy.
How long will my order take to arrive?
We aim to dispatch orders within our stated processing time of 2-3 working days, after which delivery times depend on the destination and delivery service used. Delivery estimates are not guaranteed, as delays can occasionally occur once an order has been handed to the courier.
Will I receive tracking information?
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please allow some time for the tracking information to become active after your parcel has been collected.
Do you ship internationally?
Yes. We offer international delivery using Royal Mail International DDP where available.
International delivery times vary depending on the destination. Please check the shipping options available at checkout. Please note that we do not currently ship to the EU (European Union), this is due to GSPR and PPWR rules.
RETURNS & REFUNDS
Can I return something if I change my mind?
Yes. For most online purchases, you have a statutory right to cancel your order within 14 days of receiving your goods.
Please see our Returns & Refunds Policy for full details.
What if my order arrives damaged?
Please contact us as soon as possible and provide photographs of the damaged item and packaging.
We will investigate the issue and work with you to resolve it in accordance with your statutory consumer rights.
What if I receive the wrong item?
Please contact us as soon as you notice the problem. We will arrange an appropriate solution.
Please include your order number and, where possible, photographs of the item received.
PAYMENTS
What payment methods do you accept?
The payment methods available to you will be displayed at checkout.
Is my payment information secure?
Payments are processed by WIX secure payment providers. We do not ordinarily have access to your full payment card details.
Contact
How can I contact Celestia Crystals GB?
If you have a question that isn't answered here, please get in touch:
Email: celestiacrystals@outlook.com
We are always happy to help with questions about our products, orders, delivery or returns.
